who we are

The 32 Parallels Team

We're a family business that believes in rolling up our sleeves and doing the work alongside you. No fancy frameworks, no death by PowerPoint, no six-month "discovery phases."

We show up, figure out what's broken, fix it, and teach your team to keep it working.

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Diane Roberts

Diane brings a calm confidence to complex service delivery. She draws from years of experience leading large-scale product and operations teams to design delivery frameworks that actually work — at scale, under pressure, and with care. Her superpower is turning ambitious visions into grounded, executable plans that honor both people and outcomes.

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Mariah Williams-Roberts

Mariah lives for a good systems map. With a background in product development and process design, she helps teams untangle the chaos and build automations that feel intuitive, not rigid. She bridges the gap between technical solutions and practical needs, transforming complicated processes into tools that teams actually want to use.

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Amber Roberts

Amber is the person who transforms ideas into compelling visual experiences. With a project management and digital strategy background, she ensures every design decision serves both aesthetic and strategic purposes, and her HTML and CSS expertise lets her build those designs into functional websites and graphics.

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Jessi Cimafonte

Jessi is our end user advocate — the person who always asks, "How will these process changes affect your customers?" With a deep background in client relations and customer success, she ensures that when we improve your team's internal workflows, we never lose sight of the impact on your customers.